Shipping Policy
Thank you for visiting and shopping at www.ColourFreakCosmetics.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method
DHL Parcel or DHL Express
Estimated delivery time
1-2 busines day. Due to Coronavirus we are dependent on our transport agents and processing time may be delayed. We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
Shipment cost
Free shipping for domestic shipments over € 40
International Shipping Policy
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method
DHL Parcel or DHL Express
Estimated delivery time
Due to Coronavirus we are dependent on our transport agents and processing time may be delayed. We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
Shipment cost
*Free shipping over € 75. This only applies for DHL Parcel and within all countries in Europe ( DHL Express Free shipping is not included )
* Overnight delivery is only available for orders with delivery addresses within The Netherlands.
* Delivery delays can occasionally occur.
Shipment to P.O. box addresses
Www.ColourFreakCosmetics.com ships to addresses, and P.O. boxes.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Www.ColourFreakCosmetics.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
In case that a product arrives not as described, we will only send replacements for damaged/missing products within 14 days of receipt of the package. Costumer must provide photos of the issue, including packing slip.
Please contact our costumer service at Info@colourfreakcosmetics.com for any of the above issues.
*Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Terms & Conditions provides detailed information about returning your order.
August 1, 2020
